UNICOM specializes in service management for Lotus Notes and J2EE environments. We have helped address critical IT needs and responsibilities for a large spectrum of companies; each with varying business requirements and complexities.
Details of the Eden product suite can be found below:
ITPowerPAC for Lotus Notes
UNICOM’s ITIL compliant, ITPowerPAC Service Management Suite provides the tools you need to efficiently manage the process and flow of all critical IT responsibilities and tasks, increase user satisfaction, capture institutional knowledge and efficiently solve problems.
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Asset Manager for ITPowerPAC
Asset Manager offers enterprise-level tracking and management of hardware and software assets throughout their life cycle. Through its simple, yet comprehensive interface, Asset Manager for ITPowerPAC provides critical information about all assets within your infrastructure to facilitate maximum benefit from IT investment at minimal cost.
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Helpdesk for ITPowerPAC
Helpdesk lets users easily generate help tickets and service requests. Calls for help are prioritized to enable mission-critical problems to get the attention they require without delay. Technicians can be automatically notified by email or pager.
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Issue Tracker for ITPowerPAC
Issue Tracker is an optional ITPowerPAC component and is a comprehensive and sophisticated bug and defect tracking solution that offers project managers, developers and quality assurance teams continuous monitoring and assignment of defects, from initial report through to resolution, for various versions of projects or products.
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Project Manager for ITPowerPAC
Project Manager provides instant access to essential information needed to reduce costs, optimize resources and compress timelines. Comprehensive and easy to use, Project Manager for Lotus Notes consolidates knowledge and uses it to coordinate the interactions of multiple projects through the critical phases of all project initiatives: Initiation, Project Planning, Execution, Management & Metrics and Analysis.
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Sales Manager for ITPowerPAC
Sophisticated yet intuitive, Sales Manager allows Sales Professionals to control the complete sales cycle from initial lead capture to final close. Sales Manager has the tools you need to grow revenues quickly, predictably and profitably by focusing on the right deals at the right time.
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ITPowerPAC for J2EE
IT PowerPAC Service Management Suite provides the tools you need to efficiently manage the process and flow of all critical IT responsibilities and tasks, increase user satisfaction, capture institutional knowledge, and efficiently solve problems.
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Asset Manager for J2EE
Asset Manager gives you the tools to track and manage your hardware and software assets throughout their life cycle, and gives you critical information about all assets in your infrastructure. Asset Manager provides effective asset management and ensures the maximum benefit from IT investments at minimal cost.
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Helpdesk for J2EE
With its comprehensive features and intuitive design, Helpdesk lets you easily generate help tickets and service requests. Calls for help are prioritized, and technicians can be automatically notified by email or pager. Mission-critical problems get solved first.
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Issue Tracker for J2EE
Issue Tracker provides the tools you need to efficiently manage the process and flow of all critical IT responsibilities and tasks, increase user satisfaction, capture institutional knowledge, and efficiently solve problems.
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