Issue and defect tracking system
In today’s fast paced environment, IT professionals need to manage greater volumes of work in less time with fewer resources; and they can’t afford to sacrifice customer expectations.
- Change request management
- Technote/fix list publication
- Assignment and verification
- Extensive routing and tracking
- Extensive reporting capabilities
Solving problems and getting back in the race quickly while simultaneously improving service quality is a key ingredient for companies that value performance.
To meet that challenge, UNICOM’s ITPOWERPAC® Issue Tracker for J2EE provides the tools you need to efficiently manage the process and flow of all critical IT responsibilities and tasks, increase user satisfaction, capture institutional knowledge, and efficiently solve problems.