Issue and defect tracking.
- Change request management.
- Assignment and verification.
- Extensive routing and tracking.
- Extensive reporting capabilities.
Solving problems quickly while simultaneously improving service quality is a key ingredient for companies that value performance.
To meet that challenge, ITPOWERPAC® Issue Tracker for Lotus Notes provides the tools you need to efficiently manage the process and flow of all critical IT responsibilities and tasks, increase user satisfaction, capture institutional knowledge and efficiently solve problems.
“Tight” integration with ITPOWERPAC® Help Desk for Lotus Notes
provides a seamless process for managing issues and defects from their point of inception through to complete resolution.